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Have you ever wondered where your student's bus was? Introducing FirstView!

Have you ever wondered where your student's bus was? Introducing FirstView!

We are pleased to announce the launch of our bus tracking app, FirstView®.  Please follow the instructions below:

 

  1. Download the FirstView Parent App
  2. Set Up Your Profile
    • Open the FirstView® app from your homescreen and begin the registration process. You’ll be asked to:
      1. Select State/Province
      2. Select District
    • You’ll then be prompted to REGISTER.
  3. Follow a Stop
    • Once you have confirmed your account, login and select Profile to “Add A Student” with the information you received from your school district.  The student ID can be found on the Student Progress Center on the district’s website.  When you enter your child’s student ID, place the numbers 69 in front it.  For example, if you student ID is 123456, you would enter 69123456. Once you select “Done”, you will be able to see stop information in your Profile. The scheduled stop times will also appear on your FirstView® Map. You may track multiple students. 
  4. Set Notifications
    • Go to Settings and select “Notification Recipients” to add email notifications for up to 3 recipients, including yourself. From this screen, you can also edit your Profile or follow another student’s stop. Alerts and notifications from your district or the bus depot will appear under Notifications in the menu.
  5. Set Up Time and Distance Alerts
    • To set up alerts for when the bus is a certain time or distance away from the stop, go to Profile and select your student. You can set alerts for both AM and PM dispatch. These alerts will be displayed under Notifications in the menu.
      • To receive push notifications, you must allow your mobile device to receive notifications from the FirstView® app. You will be prompted upon downloading the app or you can confirm/update your settings within your phone’s app settings.
  6. Ask for Help or Give Suggestions
    • FirstView® provides a dedicated customer support team Monday through Friday to assist you:
    • Call toll-free 888-889-8920 from 7:00 a.m. ET to 5:00 p.m. ET
    • Email Customer Support at support@firstviewapp.com
    • Use the in-app ‚úČ button (right corner) to provide feedback

 

** FirstView® Delay Times**

Due to the nature of GPS technology, a 3-5 minute delay is common.  Please continue to have your students at their assigned bus stop locations 10 minutes prior to the scheduled arrival time to ensure daily pickups.

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